Dk345 Privacy Policy — Your data, our responsibility

1Introduction & Scope

Welcome to the dk345 Privacy Policy. This document describes what types of information dk345 collects from users, how that information is used, and the steps we take to protect your privacy.

By browsing the dk345 website, creating an account, or using any of our services, you agree to this Privacy Policy. This policy may be updated at any time, and continued use of the platform after any changes constitutes acceptance of the revised policy.

• This policy applies to all dk345 services and products.
• Applies equally to our mobile application, website, and all other digital platforms.
• Operated in accordance with applicable data protection laws in Bangladesh.
• Members will be notified of any changes to this policy wherever possible.

2What Information We Collect

Dk345 collects your information through various methods. The categories of data collected are detailed below:

Information collected directly from you:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current and permanent address.
• National ID or passport number (required for KYC verification).
• Payment account details (Mobile Banking, Nagad, etc.).

Information collected automatically:

• IP address and device identifier information.
• Browser type and operating system.
• Time spent on site and pages visited.
• Login time, date, and location data.
• Gaming activity and transaction history.

3Purpose of Data Use

Dk345 uses the data it collects solely for specific and legitimate purposes, which are clearly outlined below:

4Data Sharing & Third Parties

Dk345 never sells, rents, or shares your personal information with third parties for sales or marketing purposes. However, information may be shared in certain specific circumstances:

• Payment Processor: Limited data is shared with payment partners such as Mobile Banking and Nagad to complete transactions.
• Law Enforcement: Information may be disclosed under a court order or a lawful request from a government authority.
• Anti-Money Laundering Authority: Information may be shared with regulatory authorities as required for AML compliance.
• Security Verifier: Information may be shared with accredited verification providers for KYC processing.

In all such cases, information is shared in minimal amounts and under strict confidentiality agreements.

5Cookies & Tracking Technologies

Dk345 uses cookies and similar tracking technologies on its website to enhance your browsing experience and improve platform performance.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: Used to remember language preferences and settings.
• Analytics Cookies: Used to understand site usage statistics.
• Security Cookies: For fraud detection and prevention.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the availability of certain site features.

6Technical Data Security Measures

Dk345 uses industry-leading technology to protect your data. Our security framework is multi-layered and regularly updated.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): Option to add a second layer of security to your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Regular audits are conducted by independent security experts.
• Data Backup: All data is stored in secure, encrypted backups.
• Access Controls: Only authorized staff can access sensitive information.

7Your Rights & Choices

Under the dk345 Privacy Policy, you have several important rights. You are completely free to learn about these rights and exercise them whenever needed.

• Right to Access: You may request to view the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain cases.
• Right to Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, please contact our support team. We aim to respond to all requests within 30 days.

8Data Retention Period

Dk345 does not retain your data longer than necessary. Each category of information has a defined retention period based on legal and business requirements.

• Core account information is retained for as long as the account remains active.
• After account closure, data may be retained for 5 to 7 years as required by law.
• Data from inactive accounts is automatically reviewed after 3 years.
• Once the retention period expires, data is securely deleted or anonymized.

9International Data Transfers

Dk345 is primarily a Bangladesh-based platform. However, for certain technical services, data may be stored or processed on servers located in other countries.

• Data protection standards are maintained in full for all such transfers.
• Adequate data protection safeguards are ensured in any country to which data is transferred.
• Data is always sent in encrypted form during transfers.

10Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to our support team directly. We take your privacy seriously and aim to respond as quickly as possible.

• 24/7 support is available via live chat.
• Complaints submitted by email will receive an initial response within 48 hours.
• Complex cases are resolved within 30 business days.
• If unsatisfied, you may file a complaint with an independent data protection authority.